NVC Niff Clotes: Chapter Three, Observing Without Evaluating

If we combine an evaluation with an observation, the other person is likely to hear that as judgement. Evaluations, if necessary, refer to specific time and context, and are kept separate from observations. Static language can't match our dynamic world. Exaggerations and universals like "always" and "never" "often provoke defensiveness rather than compassion."

This is a short chapter, easy to summarize, difficult to internalize.
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